END OF PROJECT QUESTIONNAIRE

DANE AUSTIN DESIGN, INC. (DADI) values the opinion of our clients. In order to enhance our services, would you be willing to candidly evaluate our performance? We know your time is valuable so we’re providing you with a free $300 gift certificate for design hours, which can be redeemed on your next project or even passed along to a friend or family member you think is a great fit for DADI. Please complete the survey to acquire your gift certificate.


Name *
Name
SECTION A: YOUR HISTORY WITH DESIGNERS
1. Have you previously worked with a design firm(s)? *
2. If you have hired designers in the past, were they:
3. What were the primary reasons to not re-hire previous design firms?
Check all that apply.
SECTION B: CHOOSING DADI
5. We’re glad you found us. How did you hear about us? Check all that apply. *
6. What contributed to your decision to hire us? *
Check all that apply.
SECTION C: THE PROCESS OF WORKING WITH DADI
7. We’d love to know your level of satisfaction with each part of our 15 Step Project Management Strategy and the team that adheres to its policies.  On a scale of “strongly disagree” to “strongly agree” (strongly disagree being poor and strongly agree being excellent), rate your level of satisfaction in each category: *
7. We’d love to know your level of satisfaction with each part of our 15 Step Project Management Strategy and the team that adheres to its policies.  On a scale of “strongly disagree” to “strongly agree” (strongly disagree being poor and strongly agree being excellent), rate your level of satisfaction in each category:
Initial phone call to office
Consultation Meeting
Contract – Contents and Review
Trade Day – Official Project Launch
Attention to detail: Space planning, selections
Presentation of Design Schemes
Timeline Management
Budget Management
Working with Trades - electrician, plumber
Installation process
Styling
Client Reveal
Deficiencies identification & correction
Project Wrap Up
Client Binder and Thank you
9. How did you enjoy our team? On a scale of “strongly disagree” to “strongly agree” (strongly disagree being poor and strongly agree being excellent), rate your level of satisfaction in each category. *
9. How did you enjoy our team? On a scale of “strongly disagree” to “strongly agree” (strongly disagree being poor and strongly agree being excellent), rate your level of satisfaction in each category.
Senior Designer (if applicable)
Intermediate Designer (if applicable)
Junior Designer (if applicable)
Finance Administrator
Support Staff (if applicable)
SECTION D: RETURNING TO DADI, RECOMMENDING DADI
10. How likely are you to contract our services in future? *
11. How likely are you to recommend our services to others? *
12. We’d love to capture a testimonial of our services from you. We don’t want to put words in your mouth, but here is what others have said:
“Having worked with several design firms previously, it was a pleasure to meet Dane and his team of professionals. It was a well-organized, well-executed renovation.” -- Irene H. Boston, MA “We love our new home and everything about the experience of working with DANE AUSTIN DESIGN, INC..” -- Sharon R. Newton, MA “No nonsense. That’s how we’d describe the process of working with Dane (and team).” -- Scott H. Washington, DC
13. May we have your permission to use your testimonial in our promotional materials and on our website?
14. May we include your name on our list of potential references? This might mean an interested client would ask your opinion about our services.

Thank you for completing our client satisfaction survey. We sincerely appreciate your feedback!

Once we receive your answers, we will automatically send you your $300 gift certificate to use for design hours, which can be redeemed on your next project or even passed along to a friend or family member you think is a great fit for DADI.

DANE AUSTIN DESIGN, INC.
292 Newbury Street, Ste 336
Boston MA 02115